Privacy Policy - UAE Spaces

1. Introduction

UAE Spaces ("we," "our," or "us") operates the analytical environment platform exploring entertainment and spatial concepts in the United Arab Emirates. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We are committed to protecting your privacy and ensuring compliance with applicable data protection laws, including the UAE Federal Law No. 45 of 2021 on the Protection of Personal Data, and international standards for data protection.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

Name and contact information (email address, phone number)
Information provided in contact forms and guide requests
Preferences and interests related to spatial concepts, architecture, and experiences
Any other information you choose to provide in communications with us

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

Device information (browser type, operating system, device identifiers)
Usage data (pages visited, time spent, click patterns)
IP address and approximate geographic location
Cookies and similar tracking technologies (as described in our Cookie Policy)

3. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: To provide, maintain, and improve our analytical platform and personalized guide services
Communication: To respond to your inquiries, requests, and provide customer support
Personalization: To create customized guides based on your preferences and interests
Analytics: To analyze website usage patterns and improve user experience
Legal Compliance: To comply with applicable laws, regulations, and legal processes
Security: To protect the security and integrity of our platform and prevent fraud

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent: When you have provided explicit consent for specific processing activities
Contract Performance: To fulfill our contractual obligations when you request services
Legitimate Interests: To improve our services, analyze usage patterns, and ensure platform security
Legal Obligations: To comply with applicable laws and regulations in the UAE

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third-party service providers who assist in operating our platform, subject to confidentiality agreements
Legal Requirements: When required by law, court order, or governmental authority in the UAE
Business Transfers: In connection with any merger, acquisition, or sale of assets, with notice to users
With Your Consent: When you have explicitly authorized us to share your information

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication procedures
Secure data storage and backup systems

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

For guide requests and service-related data, we typically retain information for up to 3 years after the completion of services, unless you request earlier deletion.

8. Your Rights

Under UAE data protection laws and international standards, you have the following rights regarding your personal information:

Right to Access: Request access to your personal information we hold
Right to Rectification: Request correction of inaccurate or incomplete information
Right to Erasure: Request deletion of your personal information under certain circumstances
Right to Restrict Processing: Request limitation of how we process your information
Right to Data Portability: Receive your information in a structured, machine-readable format
Right to Object: Object to processing of your information for specific purposes
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please refer to our Cookie Policy.

10. International Data Transfers

Your information is primarily processed and stored in the United Arab Emirates. If we transfer your information to other countries, we will ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

UAE Spaces
23 6th St - Al Thanyah Fourth
Meadows 2, Dubai, UAE
Phone: +971 4 067 8704
Email: [email protected]
Contact Form